If you are unhappy with a product, returns or exchanges can be made up to 14 days after your purchase. If 14 days have gone by since your purchase, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We may apply a 20%‒50% restocking fee on any returns based on product conditions. In-store purchases are NONREFUNDABLE.
All returns and exchanges can be rejected if inspection has shown signs of not meeting our criteria. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
THE SALE OF ALL WIGS ARE FINAL. THERE IS NO REFUND/EXCHANGE POLICY FOR WIGS.
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
WE DO NOT REFUND SHIPPING ON RETURNS.
We can cancel the order for you after your purchase if the cancellation is requested within a certain time window.
If you contact us within 24 hours after your payment has gone through, 5% of the order total will be charged as a transaction fee. If the cancellation is made after 24 hours, 15% of the order total will be charged as a transaction and handling fee. Orders cannot be canceled once your items have shipped out.
PRODUCTS NOT ELIGIBLE FOR RETURN
These items will be sent back to you at your cost and expense if received by us:
- Any product not purchased from calisbeautysupply.com
- Any product that is returned without original packaging and accessories, including box, inside packaging, and all other items originally included with the product
- Any product that exhibits physical damage
CLEARANCE AND “BUY ONE, GET ONE FREE” ITEMS
The sale of any Clearance items or “Buy One, Get One Free” items will be final. There will be no refund or store credit for these items.
If you received the wrong item (color, length, item), please contact us within 5 business days of receiving the item for us to investigate the matter. We require you to take a picture of the wrong item and email it to one of our customer care representatives to verify that you received a wrong item. Once we verify that you did receive an incorrect item, we will email or fax a UPS prepaid return label for you to send the item back to us.
The following steps will be taken to ensure you receive the correct item:
- We will ship out the correct item once we verify that you have mailed the incorrect item back to us.
- If you prefer a refund, we will issue a refund as soon as we’ve received the wrong item back and inspected its condition.
- If we don’t receive the wrong item within 7 calendar days of your contacting us, we will void out the UPS return label and the wrong item will be sent back to you at your expense.
Please feel free to call us at Cali’s Beauty if you have any questions regarding our return policy.